What Are VoIP Phones and How does it work?


VOIP Phones voip phones work voip and landline phones

Effective communication with VoIP Phones is crucial for the success and growth of any organization in today’s fast-paced business world. Technology has advanced quickly. Now, Voice over Internet Protocol (VoIP) is a popular communication tool companies worldwide rely on. Businesses want to expand globally and stay connected easily. VoIP provides flexibility and convenience like no other. According to estimates, the VoIP market in the United States alone is projected to reach a staggering worth of $17 billion in 2023. Single Number Communications is a top provider of advanced phone solutions by providing virtual phone options. By harnessing the power of virtual phones , Single Number Communications offers businesses a seamless and efficient communication experience. We can assist businesses in Northeast Ohio; Cleveland, Akron, Canton and Youngstown are the focus of our effort most days.  We do have the ability to provide my virtual solutions throughout the US.

So, What Is VoIP Phone?

A VoIP phone, also known as a Voice over Internet Protocol phone, is a communication system. It lets you make voice calls using the Internet instead of regular phone lines. VoIP phone calls are different from traditional telephone services because they use software or hardware programs. You can use software-based IP phone systems on any device with internet access, like a laptop or iPhone. This makes it easy to conduct business while on the go.

You only need a few pieces of equipment to set up a VoIP phone system. Plus, it provides better call quality than most regular phones and systems. Top VoIP providers, such as Single number communications, offer more than just regular phone services. They also provide extra features. You can set business hours, share phone numbers, and forward voicemails to email easily.

How Does a VoIP Phone Work?

VoIP phones operate by utilizing digital signals to authenticate and establish phone calls. These phones connect with a phone handset or VoIP service provider. The process involves a few important steps.

  • Registration: A VoIP phone “registers” itself with a VoIP phone service provider.
  • Call Management: The VoIP provider handles incoming and outbound calls for you.
  • Call Routing: When you make a call from a VoIP phone, the provider sets up the call on the regular phone network (PSTN).
  • Data Conversion: The VoIP phone converts and compresses the user’s spoken audio into data packets. These packets are then sent to the VoIP provider.
  • Transmission and Conversion: When you make a phone call, the way the data is sent and received depends on your phone provider. The VoIP provider sends the data or changes it into sound based on your phone provider.

These steps happen quickly, making sure that multiple calls can be set up without delay. Once you answer the call, you can talk in real-time without any delay.

What are common VoIP phone features for businesses?

VoIP phone systems offer a wide range of features specifically designed for businesses. These features enhance communication efficiency and productivity. Here are some commonly found VoIP phone features for businesses:

Call recording

VoIP service providers offer call recording as a feature. This allows users to save important conversations for future reference or to catch any missed details. This feature is beneficial for note-taking, quality assurance, and compliance purposes.

Call routing

Business VoIP systems have a feature called automatic call distribution (ACD). This feature helps to route incoming calls to the next available agent or team. Call routing is made easier with ACD. This helps customer service centers by making call handling efficient and reducing wait times.

Conferencing bridge

VoIP conference bridges enable seamless collaboration through multi-party conference calls. You can join meetings or presentations from anywhere, whether it’s within your team or with clients. This allows for effective communication, even if you are in different offices or working remotely.

Instant messaging

VoIP systems commonly offer built-in instant messaging capabilities. Users can chat with coworkers or contacts in real time using text messages. Instant messaging is a convenient way to quickly ask questions, share files, and work together without needing to talk on the phone.

Call analytics

VoIP systems offer detailed reports and analytics to track and measure call statistics. Analytics can include data on the number of calls received, how long each call lasts, how quickly calls are answered, and other important performance metrics. Businesses can use this data to improve their operations, enhance customer service, and find ways to be more productive.

Call forwarding

Call forwarding is a useful feature that lets you send incoming calls to different places when you can’t answer or are not at your desk. To make sure calls are not missed, they can be easily directed to colleagues, mobile phones, or voicemail.

Call notifications

VoIP phones can notify you about important calls, like potential customers or VIPs. Notifications can come as visual alerts, sounds, or mobile notifications. They help you stay updated and give you personalized attention.

Anonymous call blocking

Businesses using VoIP have the option to block or redirect anonymous calls. This feature helps to stop unwanted calls from unknown or spam callers. It improves security and saves employees’ time.

Free toll-free calls

Some VoIP providers offer free long-distance calls within the U.S. and provide businesses with toll-free numbers. Customers can reach the business without paying long-distance charges, which improves accessibility and satisfaction.

Virtual receptionist

A virtual receptionist welcomes callers with recorded messages or menus, helping them find the right department or extension. This feature saves time for callers and employees. It helps route calls efficiently and improves the business’s professional image.

Speed dial

Speed dial is a feature that lets you assign your most frequently called contacts to specific keys. This allows for easy and quick access whenever you need to reach them. This feature saves time and makes regular communication more efficient by eliminating the need to manually enter phone numbers every time.


Push-to-talk is like a walkie-talkie. You can talk by pressing a button; the microphone goes silent when you release it. This feature allows for fast and effective communication. It’s especially helpful for teams in busy environments or when hands-free communication is needed.

Do Not Disturb (DND)

Use the Do Not Disturb (DND) feature on a VoIP phone to silence incoming calls and send them to voicemail. Users can focus on important tasks or meetings without interruptions. They can address missed calls later with confidence.

Business VoIP phone systems commonly have these features. They help make communication in organizations efficient and effective.

Why use a VoIP phone?

Using a VoIP phone has many advantages, even more than the features mentioned before. Firstly, many telephone companies have ceased maintaining landline phone infrastructure. The high costs of hiring specialized technicians and the time-consuming installation process limit the number of installations completed in a day. This causes the overall delay.

Moreover, there is a growing need to share phone numbers across multiple devices. People want to receive phone calls on various devices like laptops, desktops, tablets, or mobile phones. This can be done with VoIP. Certain customer service or sales reps may find it helpful to use specific area codes. This approach often increases the likelihood of customers or prospects answering calls. Many VoIP service providers let users choose their area codes, unlike traditional landline services. This is possible because VoIP numbers are not linked to physical addresses.

Benefits of VoIP Phone Systems

VoIP phone systems have many benefits, which is why businesses are increasingly using them. You can make or receive phone calls from any high-speed internet connection. You don’t have to be tied to a desk anymore, which gives you more flexibility in how you work. Most VoIP phone equipment offers virtual phone numbers to protect privacy. You can receive calls on your computer or mobile devices using business phone apps like Nextiva.

A VoIP system has the advantage of scalability, especially when compared to traditional landlines. Adding phone numbers is easier now because technicians don’t need to install physical phone lines. VoIP systems are easy to install. They use existing broadband connections and work with a VoIP provider.


Integration with existing software applications is a sought-after feature in VoIP systems. Businesses often like how well it works with popular tools like Microsoft Teams. This makes communication smooth within the workflows they already use. Additionally, email accounts can conveniently receive advanced voicemail features like visual and voicemail transcriptions.

The cost-effectiveness of VoIP maintenance is also appealing to businesses. Most VoIP phone services don’t require an in-house PBX or server. The VoIP provider hosts and manages the data. Automatic software updates make it easier to maintain the phone system without manually monitoring it. This streamlines the maintenance process.

VoIP phones ensure high-definition sound quality, surpassing that of traditional landlines. They can also be set up for Power over Ethernet (PoE). This lets them get power from the Ethernet network cable instead of power adapters. By reducing the number of plugs used, this feature helps prevent power interruptions in the office.

Type of VoIP phones

When you switch to a VoIP business phone system, you’ll need to decide which phones you want to use. Various VoIP phones are available to meet your business’s specific needs, budgets, and requirements. Choose a phone system that fits your workplace and team to easily integrate your new internet phone system.

Here are the primary categories of VoIP phones:

Hard phones:

Hard phones resemble traditional cell phone systems but come in different types.

Desk IP phones are usually connected to computers for a reliable connection. They often have a small screen that shows who’s calling and other helpful information. Desk IP phones are versatile. They can be used as regular phones, in call centers, or as receptionist phones. These phones combine traditional telephony with VoIP capabilities.

Wireless phones, also called handsets, allow you to move around while making calls. They do not require a wired connection or computer, allowing you to move freely. However, their range is limited by the availability of a strong WiFi connection. Wireless phones are handy in offices since employees often move around or must answer calls from different places.

Conference calls with many participants require dedicated conference phones. High school students should use dedicated conference phones for conference calls with multiple participants. These phones are made to handle many connections and make sure the sound is good. This helps with talking to people effectively. Conference phones are not ideal for hybrid or remote teams but useful for in-person meetings.

USB phones: As the name suggests, USB phones are connected to devices via a USB cable. Softphones are software-based VoIP applications. They use SIP trunks to stabilize the connection.


Softphones revolutionize communication. They provide a versatile and efficient solution for sending texts and making phone calls over the Internet. Gone are the days of cumbersome desk phones and physical phone lines. You only need a cellphone or computer with the Internet to use softphone software and enjoy the benefits of a business phone system. Voice-over-Internet Protocol (VoIP) technology enables teams to work outside the office. Softphones cater to the needs of modern businesses. They can be used for remote work, global hiring, and staying connected while on the go. These phone applications make it easier for companies to adapt.

Setting up and using softphones is easy. It doesn’t take much time to set up and doesn’t require any extra hardware. Many providers now offer web-based options. This allows users to make calls and send texts directly from their web browser. Your phone number is now linked to your virtual account instead of a specific device or place. You can access it from any computer or mobile device with an internet connection. Embrace the flexibility and convenience of softphones to unlock seamless communication experiences.

How to get a VoIP phone number

To get options on using a VoIP phone, follow these steps to sign up for a reliable and feature-rich virtual telephone service, such as SingleNumberCommunications.

Register for a Single Number Communications account.

Getting started with Singlenumbercommunications is effortless. Create an account with your email or sign in with Google.

Select your desired phone number.

You can choose an area code or toll-free area code for your phone number. SingleNumberCommunications’ system will let you know if the chosen number is available. You can then choose a number that is special and unique to you.

Personalize your business settings.

Single-number communications offer a range of customizable options for your business settings. This includes features like auto-recording settings and an auto-attendant. SingleNumberCommunications understands that every business is different. That’s why we give you the power to customize these settings to meet your needs.

By following these steps, you can secure a VoIP phone number that caters to your business needs. Single-number communication is a reliable choice. It offers many features and excellent customer support.

How do you set up a VoIP phone system?

Setting up a VoIP phone system involves several key steps. Here’s a comprehensive guide to help you through the process:

Check your internet connection.

Before setting up your office VoIP phone system, ensure your internet connection is reliable and fast to handle VoIP calls. You can test your bandwidth and broadband speeds using a VoIP speed test. The FCC suggests that VoIP calls should have a minimum download speed of 0.5 Mbps. Consider upgrading your internet service if your current speeds are not fast enough. This will help ensure a smooth VoIP experience.

Select the appropriate hardware.

Choose the hardware that best suits your business requirements. Options include VoIP headsets, adapters, and softphones. Select the hardware that aligns with your preferences and needs.

Evaluate VoIP provider options.

With numerous VoIP providers available, it can be challenging to make a choice. When choosing, it’s important to think about cost, features, how easy it is to use, and the support you’ll get. One exceptional provider in all these aspects is SingleNumber Communications.

Choose or transfer a business phone number.

Once you have decided on a VoIP provider, it’s time to select a business phone number. You can pick a phone number with the area code you want from the provider’s database. Alternatively, you can transfer an existing business number from another provider.

Set up your hardware correctly.

Make sure you set up all your chosen hardware properly. If the setup proves to be complicated, involve your IT team or seek professional help.

Configure your business phone settings.

Now you can configure your business phone settings according to your requirements. You can personalize the mobile phone call system by customizing settings like outgoing caller ID, auto-attendant, and voicemail. Remember, you can always make changes to these settings later.

Add team members and start using the system.

With the setup nearing completion, it’s time to onboard your team members. Depending on your organizational structure, you can create new phone numbers for each team member or add them to an existing shared phone number. Once this step is done, you can start making and receiving calls using your VoIP phone system.

Try out Single Number Communications, the #1 Best Virtual Phone Options.

Try out the highly rated VoIP phone system, Single Number Communications. It’s the perfect solution for your organization. Get all the benefits of traditional landlines and more with our hassle-free business VoIP services.

To understand how our advanced features benefit small businesses, it’s best to try them out yourself. Call  Single Number Communications today and see why everyone is so excited about it. You won’t return to traditional landline phones once you try our service.